Quality culture at PIX Europe
18 Sep 2012
George Soanes, Technical & Quality Manager and Rebecca Booth, Commercial Operations Assistant, both of PIX Europe
In a recent reassessment of its ISO and Investors in People (IIP) credentials, Seawork exhibitor, PIX Europe (www.pixhydraulics.com), received a glowing endorsement.
It came from independent auditor Michael Fredericks of Warwick Management Network, who commented: “The quality drive, throughout the company (PIX Europe), has created an ingrained culture at all levels. People look to achieve ‘right first time’ results, avoid errors and maximise customer satisfaction.”
In August 2009, PIX Europe was the first company in Norfolk or Suffolk to complete a joint assessment for both standards successfully, receiving a commendable Bronze award for IIP in particular. Both accreditations are valid for three years, with ISO requiring annual audits.
The IIP framework highlights the vital role that employee engagement plays in business success. To achieve the IIP standard, an organisation must meet a minimum of 39 requirements. PIX Europe not only met these requirements but also met a further 26 additional requirements to gain their Bronze status.
George Soanes, PIX Europe’s Technical and Quality Manager, added “We are delighted at the audit results and conclusions. Whilst we fully expected to meet the standards, the manner in which we exceeded standards, and excelled as a team, is very satisfying.”
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